Troubleshooting
Plenior says to install Claude Code, but it is installed
Section titled “Plenior says to install Claude Code, but it is installed”Plenior looks for Claude Code the way your Terminal does, using your login shell’s PATH.
- Open Terminal and run
claude --version. If it fails, follow the Claude Code installation guide first. - If it works in Terminal, quit Plenior completely with Cmd+Q and open it again, so it reads
your current
PATH.
Plenior says to sign in to Claude Code
Section titled “Plenior says to sign in to Claude Code”Run claude in Terminal and sign in with your account, then choose Check again in Plenior.
The model menu stays on “Loading models…”
Section titled “The model menu stays on “Loading models…””Plenior asks Claude Code for its models in the background. Check that claude works in Terminal and that you are
online, then open the menu again.
The agent stopped and shows an error
Section titled “The agent stopped and shows an error”The message under the conversation comes from Claude Code or its provider, for example when a usage limit is reached or the network drops. Fix the cause it names, then send your message again.
Something else
Section titled “Something else”Search the issues on GitHub or open a new one with what you did, what you expected and what happened. For a security problem, follow the security page instead.